ITSM for efficiency and productivity gains

A structured approach to service management is a key component of effective IT and aligns IT with your business goals.

Our ITSM experts can assess and improve your service performance

Specific framework alignment, optimisation of practices, maturity assessment.

ITSM Assessment

Assessing the maturity and effectiveness of IT Service Management (ITSM) is crucial in identifying areas for improvement and optimising IT service delivery. Our experts can help you deliver those improvements.

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01
Objective and Framework Setting
We can help you define the goals and objectives of the ITSM assessment, and the best-practice framework to compare and align to (e.g. ITIL, COBIT).
02
Assessment and Evaluation
We assess your processes against the established objectives. We analyse factors such as process documentation, compliance, effectiveness, efficiency, and alignment to business goals.
03
Identify Strengths and Weaknesses
We identify strengths and areas of excellence within your practices, as well as weaknesses, bottlenecks, and areas for improvement. We establish
04
Gap Analysis
We conduct a gap analysis to compare your current practices against those of the chosen framework. We determine the extent of the gap, your current maturity level, and the impact on IT service delivery.
05
Risk Assessment
We evaluate the risks associated with your existing processes and practices, including risks related to security, compliance, and service disruptions.
06
Recommendations and Roadmap
We develop actionable recommendations for improvement, and a roadmap for delivery. Prioritising recommendations based on their potential impact and feasibility.

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To begin to improve, you must understand your starting point, and continuously measure progress.
Vincent Cassidy

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Complete self-service assessment tool, based on widely adopted best-practice standards. Discover and learn about our tailored recommendations for your company.

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