Case Study
Technological evolution for a charity-operated public benefit entity
Our team worked with Auriga Services, a charity-owned public benefit entity, supporting customers in advice and applications across grants, money, debt, welfare and water and energy assistance. We led a project to replace their backend application assessment and processing technology to achieve a more streamlined, measurable, and effective application process.
This involved
Assessing and establishing Auriga’s needs, and defining a partner and technology profile required to meet strategic objectives
Leading the procurement of a technology partner to deliver the solution
Leading the partner assessment, evaluation, and selection process
Our work included
“Current-state” assessment of the technology, process and data estate.
Detailed understanding of services, infrastructure, and applications
Reviewing effectiveness in supporting Auriga’s current needs and strategic objectives
Facilitated user consultation to establish stakeholder views
Assessed process flows, and observed operations from Auriga Assessors
Evaluated current architecture
Ability to scale and extend
Cost-effectiveness
Risk and resilience
Defining the partner and technology profile
Established the criteria required to meet Auriga’s needs
Enabling Partner Procurement
Established an initial long list of suppliers that met the partner profile, and supported solutions that aligned with the technology profile
Undertook an initial evaluation session with suppliers to evaluate their suitability
Defined a short list of suppliers, and provided a set of tender quality assessment criteria for response and evaluation
Facilitated a series of supplier demonstrations
Scoring and selection
Set scoring criteria for partner evaluation
Led the evaluation and scoring activity
Ensured a fair and consistent process for selection
Provided clear recommendations on technology and partner appointment
Business case developed
Developed a full business case
Outlined, the objectives, the process of evaluation, proposed benefits, options appraisal, financial analysis, the timetable for implementation, and recommendations to progress
The output delivered for Auriga was ratified by the Board, and our team are now supporting the implementation of a new Microsoft Dynamics solution to streamline operations, alongside the overall design of a systems architecture to set a future state architecture and operating model.
Auriga Services
Supporting people through life's challenges, UK’s leading provider of support solutions to help those in times of need.
Company size
90+
Industry
Charity
Project duration
5 months
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