Digital transformation through change leadership and technology strategy

In 2017, CITB conducted one of its largest ever industry consultation exercises, and learned what UK construction wanted from a modern training body. The feedback from this exercise, and the consensus process of the same year, demonstrated that the industry wanted to see significant reform. It wanted CITB to become a more streamlined organisation that provided better value for levy payers, delivering quantifiable industry benefits.

"Vision 2020" became a CITB strategy that redefined the business model that the organisation operated within. This strategy had an objective to increase the impact of CITB’s levy funding; and it aimed to achieve this by becoming a leaner, simpler, and more responsive organisation. Focusing on industry priorities, removing distraction, and reducing overheads to maximise funds. Industry interventions would be driven by an evidenced based approach. Capturing data from multiple sources to enable actionable insights to be developed.

Our solution

We've worked with CITB, following the development of this strategy, between 2019 and 2022, as part of a programme to transform their operations. This included an essential focus on; the IT service management function, the customer’s digital experience, information security, and a data and information strategy to enable CITB to become an insight-driven organisation.

This involved

The output delivered for CITB included the full implementation of a new enabling partner, responsible for the delivery of services across multiple supporting functions, such as: IT Service Management, HR, Procurement, Payroll. The enabling partner was also responsible for service delivery for several industry-facing functions, such a Levy and Grant processing. There was a significant divestment of CITB locations, and a migration to a new Head Office.

A programme management and governance approach were reimplemented, alongside the enabling partner, to improve the maturity levels for complex change, and support ongoing continuous improvement.

Frameworks and Standards

There was a migration to a new digital estate, including extensive migration to cloud services. A new ITIL accredited service function was established, to provide CITB with robust IT operations, and a cyber and information security program was put in place to protect the organisation’s assets and ensure business continuity.

The benefit of this transformation programme was an alignment and delivery of CITB strategy and reform. This redefined the business model that the organisation operated within, to meet its long-term objectives and to better support industry.